Our multilingual Client Care team provides continuous support throughout the claimant journey. Beyond that, we are trained to offer both compassionate and expert assistance, operating with the full backing of lawyers at every step to ensure claimants receive the guidance they need for every claim.
We engage with your customers through their preferred channels—call, email, chat, SMS, WhatsApp, and social media—offering agile solutions for every type of contact. Our team ensures smooth onboarding, helping clients join claims and submit all necessary documents.
A dedicated channel enabling your office to interact with clients, addressing their needs through eligibility assessments, document collection, and questionnaire applications—customised to suit your required time zone.
An automated service powered by generative AI, designed to provide clear and accurate answers to your customers' queries. With continuous machine learning, this tool evolves to deliver ever-improving assistance.